For several years, I was a trusted vendor on Cardmarket, one of Europe’s most well known platforms for investing playing cards. I managed a great standing — around 400 optimistic reviews, zero disputes, and reliable, Specialist assistance. But one unjustified dispute, dealt with by Cardmarket workers associates Silvia Parravano and Christian Tobehn, modified almost everything. in this post, I will share my particular knowledge, describe the structural flaws in Cardmarket's dispute course of action, and issue a stark warning to other sellers.
A Clean history Built above several years
A confirmed Seller With one hundred% favourable comments
prior to the incident, I used to be specifically the type of seller every single marketplace values. I mentioned buying and selling playing cards correctly, described conditions transparently, and delivered promptly. I never ever been given a single grievance — only praise.
the significance of Trust on Cardmarket
name is every thing for sellers on Cardmarket. 1 slip-up — even one that isn’t your fault — can injury many years of exertions. That’s what would make my Tale so alarming for Some others working to the platform.
The Dispute That Shattered My Standing
consumer requested the Wrong Card, Then Blamed Me
The trouble started whenever a customer purchased a card mentioned precisely by identify, established, and problem. Upon acquiring it, they falsely claimed I had sent the “Mistaken Edition” — Even with very clear listing proof exhibiting I hadn’t.
evidence Ignored by help
I submitted screenshots of your listing, card Edition, and issue to confirm my accuracy. But Cardmarket aid, especially Silvia Parravano, disregarded the facts. as an alternative to examining the listing or requesting clarification, she straight away sided with the customer.
Silvia Parravano’s Mishandling on the Dispute
No reasonable Investigation
Silvia’s final decision was unilateral. She didn’t accept my evidence or ask for any counterevidence from the customer. She only blocked my account. No hearing. No second view. No appeal.
No Warning, No Communication
What produced this worse was the suddenness with the motion. I check here used to be locked out of my account overnight. My appeals — requesting an evaluation or escalation — ended up achieved with automatic responses or silence. Silvia Parravano exercised entire authority without having accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing the identical sample
In observe-ups, my scenario was also found by Christian Tobehn, An additional member of Cardmarket's guidance crew. Unfortunately, as opposed to examining the info objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automatic deflections along with a everlasting ban.
A sample of vendor Disregard
Are sincere Sellers staying Silenced?
soon after this encounter, I began researching on the net discussion boards and Group threads. I promptly found I wasn’t on your own. Dozens of extended-time sellers reported equivalent activities — quite a few involving Silvia Parravano.
A common topic? prospective buyers constantly win, even though Completely wrong — and sellers are left voiceless.
How This Hurts the complete Market
While platforms must safeguard prospective buyers, disregarding evidence from sincere sellers brings about a damaged ecosystem. When have faith in is one particular-sided, negative actors make the most, realizing they’ll be shielded by biased guidance agents.
The Problem: No Oversight, No attraction
deficiency of Transparency in Cardmarket’s program
one of the most alarming concern would be the absence of the appeals procedure. as soon as personnel like Silvia or Christian make a decision, it’s remaining. There’s no next overview, no accountability, and no way to revive entry to your account — Irrespective of how strong your proof is.
danger of Abuse and Blackmail
In my case, I used to be indirectly coerced into refunding a Wrong declare — or eliminate my account fully. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.
money and Emotional outcomes
Business decline right away
I invested many years in constructing my seller profile. everything exertion was wiped out right away, in conjunction with likely potential earnings. My vendor dashboard, buy background, and loyal buyer foundation — all absent.
psychological Toll on a dependable Seller
This wasn’t just a business hit. it absolutely was demoralizing. being handled like a fraud following a long time of integrity was emotionally devastating. I followed every single rule, and nevertheless got punished.
What Cardmarket have to Do to get back belief
System Reforms Are Urgently necessary
If Cardmarket hopes to keep excellent sellers and prevent future abuse, it will have to:
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✅ Introduce a clear attractiveness procedure for blocked accounts
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✅ have to have disputes for being reviewed by not less than two independent assistance agents
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✅ coach employees like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ shield sellers who post very clear, factual evidence
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✅ create accountability metrics for workers decisions
devoid of these variations, straightforward sellers will keep on to get collateral hurt inside of a method that blindly favors purchasers.
remaining Thoughts: Be Wary, Stay Documented
when you are now providing on Cardmarket, don’t assume your excellent report will guard you. you might be generally a person customer complaint — even a Bogus one particular — away from staying silenced.
shield on your own by:
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having screenshots of every listing
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Archiving interaction with potential buyers
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Backing up your account facts on a regular basis
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planning for disputes — even if you do practically nothing Improper
Conclusion:
My expertise with Silvia Parravano and Christian Tobehn should function a serious warning to anyone applying Cardmarket. I believed inside the System. I played by the rules. And that i continue to obtained taken off without trigger.
If Cardmarket continues to disregard seller legal rights, more trusted sellers will stroll away. And when that comes about, the platform received’t just shed sellers — it’ll reduce its reliability.
Has something related took place to you personally? Share your knowledge and support elevate awareness. Sellers should have better.